Services Overview

At OnPoint, we provide a range of services to all individuals with full inclusivity and without regard to national origin, religious or political beliefs, disability, or financial incomes. We work to constantly improve. We monitor how our services are delivered and the ways our services help people. Others' opinions are important to us. We ask for and use ideas for improving the quality of our services.

OnPoint crisis services are available 24/7/365 with our on-call staff and mobile crisis staff. Walk-in options are available Monday-Friday 8am-5pm.

    • 24-hour mental health emergency services and crisis intervention services are available
    • Psychiatric hospital evaluations completed within 3 hours of request
    • Assessment and evaluation for all agency services
    • Information and referral
    • Medicaid and Medicare may be accepted, OnPoint will utilize the Sliding Fee Scale under Federal Poverty Guidelines, see our Forms page
    • For 24 Hour Crisis services call 269-673-0202 or 888-354-0596
    • Mobile Crisis brochure


What is a CCBHC?

A CCBHC is a clinic that aims to combine mental health and substance use disorder services delivery and coordinate care across healthcare settings and providers. CCBHC stands for Certified Community Behavioral Healthcare Clinic.

As a CCBHC, OnPoint will consistently use evidence-based (proven or predictable) practices and increase access to high-quality care. For CCBHC information from the Michigan Department of Health and Human Services, follow this link: CCBHC Demonstration.

What are the benefits of a CCBHC?

CCBHCs are held to a high standard of care. We must:

  • Help people improve their health by making it easier to get into treatment.
  • Keep people from going into the hospital when they don’t need hospital care.
  • Make services available no matter your ability to pay or where you live.
  • Offer 24/7 mobile crisis response.
  • Integrate evidence-based addiction and mental health services, including medication-assisted treatment (MAT) for addiction.
  • Provide high-quality care, with timely access, quality reporting, and staffing and coordination of social services, criminal justice, and education systems.
  • Build better relationships between hospitals and community health care providers.

What services do CCBHC's provide?

CCBHC's must provide nine core services to promote physical and mental healthcare integration for anyone served within the CCBHC. They are:

  1. Crisis mental health services: 24-hour mobile crisis teams, emergency crisis intervention services, and crisis stabilization.
  2. Screening, assessment, and diagnosis.
  3. Patient-centered treatment planning or similar processes. This includes risk assessment and crisis planning.
  4. Outpatient mental health and substance use disorder services.
  5. Outpatient clinic primary care screening. This includes a review of key health indicators and health risks.
  6. Targeted case management.
  7. Psychiatric rehabilitation services.
  8. Peer support, counselor services, and family supports.
  9. Intensive, community-based mental healthcare for members of the armed forces and veterans, particularly those members and veterans located in rural areas.

Am I eligible for CCBHC services?

CCBHC services are available to any individual in need of care who has a mental health and/or substance use disorder. 

CCBHCs will provide care regardless of ability to pay, caring for those who are underserved, have low incomes, are insured, uninsured, or on Medicaid, and those who are active-duty military or veterans.

How do I access CCBHC?

  • Call OnPoint at (269) 686-5124 or (877) 608-3568, or
  • Walk-in at 540 Jenner Drive, Allegan, Michigan 49010 during business hours.

CCBHC Sliding Fee Discount Program

If you are uninsured or underinsured, OnPoint can help. 

Our sliding fee program provides discounted services to income-eligible individuals based on family size and income. To view the sliding fee discount scale, click here.