Customer Satisfaction Survey 2026
We want to hear from you! OnPoint is doing a customer satisfaction survey for individuals receiving services and those that support them. Your feedback will help us learn about the quality of our services and find ways to improve. If you are a client, parent, or guardian, please take a few minutes to complete our short survey.(opens in new tab)
If you want assistance in completing the survey, have any questions about the survey, or need the survey in a different language, please do not hesitate to call our office at 269-673-6617(opens in new tab).
Caring for Allegan County
At OnPoint, we provide behavioral healthcare through a variety of services and supports for residents of Allegan County. Quality services are available to assist with mental illness, substance use disorders, developmental/intellectual disability, emotional disturbances in children and support for their families. Quality care is provided through experienced psychologists, psychiatrists, social workers, counselors, nurses, job developers, and support providers. Each professional works under the governance of a 12-member volunteer board made up of people with direct experience with these conditions, elected officials and other interested members of the Allegan County community.
*** We will be pausing our Same Day (Walk-In) Services today, August 27, 2026, at 3pm. We will resume our normal Same Day (Walk-In) Services, Friday, August 28, 2026, at 8am. We apologize for any inconvenience this may cause. Our Crisis Services will remain available for the remainder of the day. ***
Our Services
At OnPoint, we provide a range of services to all individuals with full inclusivity and without regard to national origin, religious or political beliefs, disability, or financial incomes. Our efforts to improve are continuous. We monitor how our services are delivered and the ways our services help people. Your opinions are important to us! Share your ideas for how we may improve the quality of our services.
Access Center Services
- 24-hour mental health emergency services and crisis intervention services are available
- Psychiatric hospital evaluations completed within 3 hours of request
- Assessment and evaluation for all agency services
- Information and referral
- Medicaid and Medicare may be accepted, as well as private or commercial insurances
- Eligibility and Payment Assistance Guidelines
- OnPoint currently uses the 133% of Federal Poverty Guideline
- Links to: Application and Current Federal Poverty Guideline
- For 24 Hour Crisis services, call 269-673-6617 or 888-354-0596
Person-Centered Planning
We are committed to and deliver Person-Centered Planning (PCP). We personally work with you to develop a treatment and support plan. PCP is a protected right under the Michigan Mental Health Code.