Customer Service
Customer Service Representatives
Customer Service is available to talk about service concerns and assist with linkage to other services and community resources throughout Allegan County.
OnPoint Customer Services Phone Number: 1-877-608-3568 (TTY 7-1-1 or 269-686-5313)
Email: customerservices@onpointallegan.org
Lakeshore Regional Entity Customer Services Phone Number: 1-800-897-3301 (www.lsre.org)
OnPoint Hours of Operation
Monday-Friday, 8:00am - 5:00pm (and to 7:00 pm on Thursdays)
(closed on Holidays)
Grievance or Appeal
Are you having a problem with planning or getting your services? We have a Grievance and Appeals and Second Opinion process for you to use if you are unhappy. You have the right to complain...
- If you were turned-down for services when you applied
- If you were turned-down when you wanted to go to the hospital
- If you are not happy with the goals and objectives in your Person-Centered Plan
- If current OnPoint services are being put on hold, lowered, limited, or cancelled
- If you do not like your Family Support Subsidy Determination
- If you are not happy about your OBRA Determination
Please contact Customer Service above to assist you in filing a grievance or appeal claim.
Grievance Intake Form - English
Grievance Intake Form - Spanish
Grievance and Appeals Policy