Customer Service
Customer Satisfaction Survey
OnPoint values your opinion. Please complete a Customer Satisfaction Survey. Contact OnPoint Customer Services (see contact information below) for a paper version, click on the URL Survey link listed below to complete electronically or use your phone to scan the QR Code. Thank you for your time!
Survey link: https://survey.lsre.org/survey/ALGN/29dfe4a7-d873-400b-9c1a-eb0ccd00e416?form=2
Customer Service Representatives
Customer Service is available to talk about service concerns and assist with linkage to other services and community resources throughout Allegan County.
OnPoint Customer Services Phone Number: 1-877-608-3568 or 269-686-5124 (TTY 269-686-5313)
Email: customerservices@onpointallegan.org
Lakeshore Regional Entity Customer Services Phone Number: 1-800-897-3301 (www.lsre.org)
OnPoint Hours of Operation
Monday-Friday, 8:00am - 5:00pm (and to 7:00 pm on Thursdays)
(closed on Holidays)
Grievance or Appeal
Are you having a problem with planning or getting your services? We have a Grievance and Appeals and Second Opinion process for you to use if you are unhappy. You have the right to complain...
- If you were turned-down for services when you applied
- If you were turned-down when you wanted to go to the hospital
- If you are not happy with the goals and objectives in your Person-Centered Plan
- If current OnPoint services are being put on hold, lowered, limited, or cancelled
- If you do not like your Family Support Subsidy Determination
- If you are not happy about your OBRA Determination
Please contact Customer Service above to assist you in filing a grievance or appeal claim.
(Grievance Intake Form - English)
(Grievance Intake Form - Spanish)
Helpful Resources
- Please call the National Suicide Prevention lifeline at 988 or 1-800-273-8255 for emotional support. You don’t need to be feeling suicidal to call.
- For online mental health resources, please visit https://www.michigan.gov/coronavirus/0,9753,7-406-98178_99557---,00.html
- Please call the MDHHS Abuse and Neglect line if you suspect abuse or neglect, call 855-444-3911 any time day or night. This toll-free phone number allows you to report abuse or neglect of any child or adult.
- If you suspect or are aware of the abuse, neglect or exploitation of a recipient of public mental health services in Michigan please call MDHHS-Office of Recipient Rights Hotline: 1-800-854-9090.
- 211 Informational Line: The 211 service is a free, confidential information and referral service that connects people to essential health and human services 24 hours a day, seven days a week online and over the phone.